Home / 90-Day Money Back Guarantee

Here at Supple Skyn we understand it is hard to trust a product which sounds too good to be true. That's why we're proud to offer our 90 Day Moneyback Guarantee which means that if you have not seen any results within 90 days of using our Luma Elite we will refund you in full!

How to claim your money back:

You must have purchased Supple Skyn Handset directly from Supple Skyn's website, after the 31st December 2019.
  1. As results are not instant, we require that you first trial our handset for at least 70 days from the date of delivery.
  2. All 90 Day Moneyback Guarantee applications MUST be submitted within 90 days of receiving your Supple Skyn Handset  from the date of delivery as marked by the package carrier. 
  3. Simply email us at support@suppleskyn.com and we will respond to help you with your refund.
  4. For domestic US orders, The Supple Skyn Handset must be sent back in its original packaging to our US warehouse. Please note that Supple Skyn does not pay for return shipping on international returns.  
  5. Once the Supple Skyn Handset has been returned to our warehouse, and its condition is verified, we will refund you your purchase to your original payment method.
  6. Supple Skyn will issue the refund after the item has been received at our warehouse.
  7. Please allow up to 10-15 business days for the refund to be sent by Supple Skyn Handset and processed to your original payment method.