Shipping Time Frames (Contiguous U.S. & Canada)
- 5 - 10 Business Days
Shipping Time Frames for Alaska, Hawaii, Guam, Puerto Rico, American Samoa, & U.S. APO/FBO
- 7 - 10 Business Days (please allow up to 21 days for U.S. APO/FBO)
International Shipping Time Frames
- 7 - 14 Business Days
Does Supple Skyn pay customs fees for international orders?
No, Supple Skyn is not liable or responsible for paying import fees, customs clearance, duties, or handling fees..
Will I receive tracking information?
We’ll send an email confirmation with tracking information when your order ships.
How will my order be shipped?
We use multiple carriers for fulfillment including (USPS, UPS, FedEx, and DHL). Unfortunately, we’re not able to control the shipping carrier used in any one shipment.
Processing and Handling
All orders will typically be dispatched within 2-3 business days from our warehouse, but can take up to 7 business days, and all orders will include tracking from dispatch to delivery. Supple Skyn does not process or handle the fulfillment of orders on Saturdays or Sundays. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Supple Skyn is not responsible for delays, lost, stolen, damaged shipments, or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and Supple Skyn will assist as much as possible to trace a missing parcel. Supple Skyn is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
Missing or Stolen Packages
If your tracking information shows that your package was delivered but you can’t find it, please verify the shipping address. Look for a notice of attempted delivery and/or see if someone else accepted the delivery on your behalf. Please wait 3 days - in rare cases packages may say delivered up to 72 hours prior to arrival.
We will not replace merchandise that has been misplaced due to theft or a package being left outside for any length of time. We are not responsible once the package is in the hands of USPS, DHL, FedEx, UPS, or any other carrier.
We will not refund or reship packages that have been marked as delivered by the carrier. We do not file claims on behalf of customers for missing packages.